FAQ
How Long Will My Order Take?
All Orders Are Posted First Class Via Royal Mail In The UK, All International Orders Are Sent Via Airmail & Are Dealt With your Perspective Countries Postal Service.
Do I have to pay customs charges?
Customers in NON-EEC countries will be responsible for all customs charges imposed by that country. We cannot predict what these may be, you may want to check out your local customs office to find out more before ordering from us.
Privacy
Tap In is committed to privacy protection maintaining the security of any personal information received from you the customer. When you place an order with Tap In we need to know your name, address and email address to process the order. We may use your email address only to keep you updated on promotions or offers we think would be of interest to you. We have a strict protocol not to share any of your information with third parties, this is in accordance with the UK data protection act. All payments are handled by Paypal they are one of the most trusted, secure & widely used online payment gateways available.
If you have any questions about privacy please contact us by email on [email protected]
Returns Policy
What do I do if I need to return something?
Please email us on [email protected] And we will try and sort out the problem, if this cannot be done send it back to us and we will exchange. Please note that items will need to be returned to us unworn & in their original condition. Additional shipping charges for returning the item will also be your responsibility.
Can I get a refund for the item when returned?
We will only refund payment if the item is faulty or in an unworn state.
How long do I have to return the item?
You have 7 working days to return the item to us in an unworn as new state. After 7 days we will not except a return.
How should I pack the item?
Pack the item securely and correctly if the item comes to us damaged due to the way it was packed then you will be responsible for it.